Shipping Policy

INTERPRETATION AND DEFINITIONS

INTERPRETATION

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

DEFINITIONS FOR THE PURPOSES OF THIS DISCLAIMER:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to:

Flowerbed Decor Services PTY/LTD 3116 NDLOVU IMBALI UNIT 2, PIETERMARITZBURG, KWAZULU-NATAL, 3201 Registration number: 2023/787382/07

“Country” refers to: South Africa “Goods” refers to the items offered for sale on the Service, regardless if tangible or digital. “Orders” means a request by You to purchase Goods from Us. “Service” refers to the Website. Website refers to the URL accessible from https://movie-metropolis.com/ “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Digital Goods Delivery Policy All Digital Goods purchased shall be delivered by means of download or grant of access, either by email, designated Website access, or any other means of access (the “Delivery”). It is considered delivered when the purchased Digital Goods and their content are in Your possession by downloading it and/or by accessing it through Our Website or any other website through the internet, or made available to You. For the purpose of the Refunds & Returns Policy, the Delivery shall be the date of the first download or grant of access, regardless of the time of the first access by You.

Shipping Policy Shipment processing times: All Orders are processed within 1-3 business days after receiving a confirmation email. Orders are not processed and shipped on weekends or holidays. You will receive another notification when Your order has been shipped. The processing time is in addition to the shipment time that varies according to the chosen shipment method and is determined by the shipment carrier.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of Your Order, We will contact You via Your provided email or telephone.

Shipping Rates & Delivery Estimates 

The shipping is free of charge. The estimated delivery time varies according to Your location and is between 5 to 14 days.

Delivery delays can occasionally occur and are not always in Our control.

Shipment confirmation & Order tracking 

When Your order has shipped, You will receive an email notification from Us which will include a tracking number You can use to check its status. Please allow 24-48 hours for the tracking information to become available. If there are delays and the shipment hasn’t arrived on time for the estimated delivery time, please contact Us via the email mentioned below under “Contact Us”.

Customs, Duties, and Taxes 

We are not responsible for any customs and taxes applied to Your Order. All fees (such as tariffs, taxes, tolls, etc.) imposed during or after shipping are the customer’s responsibility.

DAMAGES 

We are not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Refunds & Returns If You would like to have a refund or return, please review Our Refunds & Returns Policy on Our Website first.

CONTACT US 

If you have any questions about this Shipping Policy, You can contact Us:

By visiting this page on our website: https://movie-metropolis.com/contact-us/

By sending us an email: support@movie-metropolis.com

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